SOCAR Azeriqaz: A Long-Standing Technology Partnership Powered by ITS Solutions

Supporting customer service operations, CRM and field service management through integrated technology solutions since approximately 2015.

ITS has maintained a long-standing technology relationship with SOCAR Azeriqaz, supporting its customer service and operational processes through integrated Contact Center, Customer Relationship Management (CRM) and Field Management solutions.

Since approximately 2015, solutions implemented by ITS have supported the management of customer interactions, service requests and field operations within Azeriqaz’s natural gas distribution service environment in Azerbaijan.

Integrated Contact Center & CRM Solutions

Customer communication plays an essential role in natural gas distribution, where service requests, technical issues and operational coordination require structured and responsive processes.

ITS implemented Contact Center and CRM solutions designed to support the registration, management and tracking of customer inquiries and service requests.

Azeriqaz’s 104 and 185 call center services have been used to receive customer reports and requests related to natural gas services, including technical problems and supply-related concerns.

These services have been described as operating 24 hours a day, providing customers with a continuous channel for reporting issues and requesting assistance.

Connecting Customer Requests with Field Operations

Beyond customer communication, ITS’s Field Management solutions support the coordination of operational activities associated with customer requests.

By bringing together contact center processes, CRM information and field service workflows, the integrated solution helps create a more structured approach to managing service cases and coordinating operational responses.

This integration supports communication between customer service teams and field personnel, helping organizations maintain visibility across the service process.

Supporting Digital Customer Service Channels

In addition to telephone-based communication, Azeriqaz has provided an electronic application channel through its official website, enabling subscribers to submit requests and inquiries online.

These digital channels reflect the importance of accessible, multi-channel customer communication in essential utility services.

A Long-Term Technology Relationship

The SOCAR Azeriqaz project reflects ITS’s experience in delivering and supporting integrated software and communication solutions for large-scale service organizations.

By combining Contact Center technology, CRM and Field Management capabilities, ITS has contributed to the digital infrastructure supporting customer service and operational coordination.

This long-standing relationship demonstrates ITS’s expertise in developing and integrating business-critical technology solutions for organizations with complex service requirements.

ITS — Connecting Technology. Creating Business Value.

For information about our Contact Center, CRM, Field Management and custom software solutions, contact Send Us Email.